Frequently Asked Questions
Consumer Online Bill Pay
Access to the Consumer Online Bill Pay system is available through the 'Bill Pay' link in the Consumer Online Banking navigation menu. Also, the Online Banking Welcome Page includes a 'Quick Pay' window that allows bill payments to be initiated to existing billers.
Online Bill Pay Support can be reached at 855-727-2974 and is available 7 days a week from 7:00 am to 1:00 am Eastern Time. Bill pay investigations can be initiated from within the Bill Pay system under the Bill History tab.
Most payments made through the Online Bill Pay system are sent to the billers electronically. However, certain payments may be sent via check or draft (check drawn on the user's account) and depends on one or more of the following:
- Biller's acceptance of electronic payments
- Payment amount
- User's payment history
Regardless of payment method (which is determined solely by our Online Bill Pay service), the payment will arrive at the biller on the scheduled payment date.
Enroll in Consumer Online Bill Pay by clicking the 'Bill Pay' link in the Consumer Online Banking navigation menu and completing the enrollment form.
The business day cut-off time for regular bill payments is 10:00 pm Eastern Time (weekends and holidays excluded). Next-day payments* must be processed before 2:00 pm ET. The cut-off time for same-day payments* (where available) varies by biller. When scheduling a payment, an automated calendar will indicate the earliest available date for each payment.
* Additional fees apply for expedited payments. Please refer to the bill payment screen for updated fee amounts.
Transfer Money allow customers to move funds electronically from their Lakeland Bank checking account(s) to their checking or savings account(s) at other financial institutions OR from their account(s) at other financial institutions to their Lakeland Bank account(s).*
Transfer Money accounts at other financial institutions must be activated by verifying micro-deposits made to the account before transfers can be sent.
* Additional fees apply for Transfer Money payments. Please refer to the Transfer Money page for updated fees.
